All things to know when travel Hanoi

Hanoi Private Car - Professional Driver

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Hanoi Car Rental

If I have not received any email for my booking confirmation, what should I do?

Generally, booking confirmation is mailed to you instantly after a successful booking is recorded. However, in some cases, where the car is available on request or has a waiting status, it may take up to 4 hours for you to receive the booking confirmation . In a situation where you have not received any email after 4 hours of your booking, you must call us at +84 8468 30490.

If it's an urgent pickup, we'll try to confirm the rental for you at the earliest.

What are the steps for canceling a booking?

You can call us at +84 8468 30490 for easy process. Please read the cancellation terms before proceeding.

Booking Cancellation Policy for Part Paid and Pre-Paid Rentals:

100 % Refund of pre-payment will be made to the customer, where the booking has been cancelled 24 hours before the pick up.
In cases, where booking has been cancelled when less than 24 hours are left for pick up, 10% of the car transfer price will be retained.

Is it possible for me to extend my transfer duration?

Yes, you can extend your day transfer duration but we suggest that you should get to your destination on or before 9pm as much as possible for you and your driver's safety.

Is two-way transfer possible?

Yes, you can indicate it on the notes while booking your transfer.

Is there a surcharge for using PayPal or credit card?

There will be a 3% surcharge for using PayPal or credit card.

What should I do in case of a complaint?

All complaints pertaining to the online booking and technical issues related to website must be emailed to us at explorevietnam.booking@gmail.com and we will address them right away. For rental service or cars related complaints, we strongly advice you to take up the issue with the rental company directly.

How can I find my driver?

All drivers wear our company uniform and will inform your hotel reception upon their arrival. The booking confirmation email also states information regarding pick up location, time and date of your rental. In case you are still not able to reach the driver or locate the office, you can anytime get in touch with us via email at explorevietnam.booking@gmail.com or call us at +84 8468 30490 or +84 90 555 77 68.

What should I do, in case, I lose my booking confirmation email?

In a situation like this, it is advisable that, you should immediately get in touch with us on the helpline number+84 8468 30490. Also, you can e-mail us: explorevietnam.booking@gmail.com

Is there any facility for child seat?

Due to child seat being mandatory, we do provide child seat facility though you must make a request in advance, at the time of booking.

What do I do if I don't find my preferred car for rent?

Cars displayed on hanoiprivatecar.com.vn are for guidance and might differ from the actual versions available on road. Moreover, not all cars are displayed on our website and that's why you can see an "or similar" tag with the car name. Thus, in a situation where you can't find your car please email, chat or call to get information on the availability of the vehicle you want.